Titanium material factories often face a series of common questions when communicating with customers. These questions and their standard responses can serve as part of the factory’s customer service to help potential buyers better understand the products, services, and company policies. Here are some common inquiries that titanium material factories might receive, along with corresponding replies:

• **Q: Are you a trading company or a manufacturer?**

A: We are a manufacturer with our own production lines and R&D team, capable of providing full-process manufacturing services from raw materials to finished products.

**Q: What is your lead time?**
A: If the products are in stock, we guarantee shipping within 5-10 days. If not in stock, the lead time usually takes about 15-20 days depending on the order quantity and production schedule.

**Q: Do you offer samples? Are they free or chargeable?**
A: Yes, we can provide samples. The samples are free of charge, but the shipping cost needs to be borne by the customer.

**Q: What is your payment term?**
A: For orders with a payment amount less than or equal to $1000, we require 100% prepayment. For orders over $1000, we ask for a 30% advance payment by wire transfer, and the balance must be paid before shipment.

**Q: How do you handle custom orders?**
A: We welcome custom orders very much. Please provide detailed technical requirements and specifications, and our engineering team will work closely with you to ensure the product meets your specific needs.

**Q: What is your product warranty?**
A: We provide a quality assurance for all our products. The specific warranty terms will be clearly stated according to the product type and contract agreement. In case of any quality issues, we will provide replacement or repair services.

**Q: How do you ensure product quality?**
A: We follow a strict quality control system, with rigorous inspection procedures at every step from raw material procurement to production. Our products undergo precise mechanical property testing and chemical composition analysis to ensure each batch meets international standards.

**Q: Do you accept small orders?**
A: Yes, we accept small orders. We understand that customers may need small quantities of products for testing and evaluation in the initial phase.

**Q: What certifications do you have?**
A: We have passed the ISO 9001 quality management system certification, and our products comply with international standards such as ASTM and aviation industry standards.

**Q: How can I get in touch with you?**
A: You can contact us via email, telephone, or our official website. Our sales team will respond quickly to your inquiries and provide professional consulting services.

Please note that the above responses are for reference only, and the specific answers may vary according to the company’s policies and actual situation.